Step 1
Head to your Service NSW account
Visit www.service.nsw.gov.au and click on the link to the account portal, above the search box.
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Step 2
Log in
In the MyServiceNSW Account portal, click the button to log in.
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Step 3
Enter your details
Type in your email and password then click ‘continue’ to open your Service NSW account.
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Step 4
Turn on 2-step authentication
Click the link to add an extra step when you log in to your account in future.
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Step 5
Turn on 2-step authentication
Click the button to receive a confirmation code by SMS each time you log in. Update your mobile number if you need to.
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Watch Service NSW’s video guide.
What next?
Next time you head to the Service NSW website to log in, you’ll enter your email and password as usual. But a code will also be sent to your mobile. Your account will only open once you type in your code.
Including an extra step at log-in adds another layer of protection to your important accounts and makes them harder to access, even if hackers have stolen your password.
Read more about 2-step authentication, also called 2FA, multi-factor authentication or MFA, in our introduction to this way to stay safe online.