Volunteer Portal

MyImpact Portal

Welcome to the Digital Literacy Foundation’s Volunteer Portal, otherwise referred to as MyImpact. This will be the Hub through which you will log your hours, update your profile, accept and decline assignments, and keep track of the programs and events you attend.

This Hub is accessible via your web browser or through the mobile app. 

Please email us if you have any questions on: myimpact@dlf.org.au.

Login to Myimpact portal

MyImpact
App Guide

This guide will show you through the App and its main functions.

Download and install the app

My Profile

  1. To begin, click the icon located at the top left of the App to bring up a list of options. For this task, we will be using the My Profile

  2. In My Profile, you can modify your password, avatar profile picture, privacy settings, contact details, availability, view the badges you have earned, and more…

  3. Go to Update Privacy Settings. You will be presented with three options: Choose one, two, or all three options.

  4. Ensure that you click Save.

  5. Click Preferences to work your schedule around the other volunteers assigned to a given program: this will enable you to see the other volunteers’ schedules and to ensure that you do not double-up on bookings or have schedule conflicts.

  6. Your Volunteer Coordinator will let you know if you are attending a program that has more than one volunteer.

Home

Here, you can view how many hours you have completed, for the year and for your entire history of volunteering with the Foundation.

If you wish to keep tabs on how many hours you have done, this will provide you with a quick snapshot.

Opportunities

This section will show you the range of volunteering options available across the Foundation’s programs/events, as agreed between you and your Volunteer Coordinator.

  1. Choose the Opportunities tab:

    There will be a list of programs displayed that you can attend, from those you agreed with your Volunteer Coordinator.

    If opportunities that you believe were discussed are not shown, please let your Volunteer Coordinator know that this is a new process for all of us, and there may be some “wrinkles in the system” that need to be ironed out!

    You can Filter Activities by category, and see whether you nominated to be made Generally Available, have been Signed Up, Scheduled, or placed on the Backup List by your Volunteer Coordinator. Click on the yellow Filter Activities function.

  2. Select the programs and activities that you have signed up for, or have discussed with your Volunteer Coordinator. To demonstrate, we will use Penrith Central Library as an example. You will be able to see the date/s that the Activity is available for you to attend, and how many shifts there are. Given that the Penrith City Library program runs on a weekly basis, there are fifty-two shifts available to attend.

     

  3. After you have decided which shifts you can and would like to attend, check the box to the left of the event time and date in the Filter Shifts section, then click the arrow to confirm. This event will be added to your schedule as a confirmed task.

    Notice the number next to Openings. This illustrates the total number of volunteers that can sign up for the event. Each time a volunteer applies for a shift, that number will reduce. When the number reaches zero, the event will automatically lock. 

    Please note that if you have accidentally made a mistake, or cannot make a shift, please contact the Foundation by phone (1300 446 024), email (myimpact@dlf.org.au), or directly contact your Volunteer Coordinator.

    Please let us know AS SOON AS POSSIBLE if you cannot make an event or an appointment you have committed to.

 

Schedule

The Schedule tab shows confirmed events.

  1. To add items to your Schedule, check the Opportunities tab and go through the above-mentioned steps to make them appear in the Schedule

  2. Select the arrow to the right of the Event to Add to Calendar.

    This is another method to keep track of the Programs and Events you have signed up for. When you add these events, they will automatically be added to your Calendar in the App.

Logging Sessions

This is where you record the session details of the Clients you have interacted with.

  1. If you select Logging, you will be taken to another screen with two additional options, Hours and Connections. We will look at the Hours option first.

     

  2. Select Hours by clicking the right arrow, then select Digital Literacy Foundation. You will be taken to Session

     

  3. If your activity does not appear, choose the Search All Activities function at the top.

    The Activity you are looking for should automatically appear after typing a couple of key letters. Please let your Volunteer Coordinator know if the search does not appear on the Logging tab.

    Other ways to search include Switch to Recent Activities and Include Inactive Activities in Search.

  4. Once you have found the Activity in the search, the Online Session Form should appear. Please complete all the questions, please note that all fields with an asterisk/star – –need to be completed in order to log the Session.


    From 1 July 2025, all our Clients/Learners will need to be registered with MyAgedCare in order to continue to receive services. If the Client/Learner does not know their MAC number, write “N/A” in the field.

    Please note, however, that the Foundation’s Digital Mentoring and Social Support services do not need to be registered on the Client’s MyAgedCare plan.

  5. After you have completed all fields in the Session Form, you may Log Hours or choose Save and Log Another to log multiple sessions.